Delivery and Packaging


All of our orders are sent to you in completely plain packaging with nothing on the outside to indicate the contents.  We also do not put any branding on the packaging to ensure complete discretion for our customers.


We guarantee to dispatch your order on the same day that a prescription is authorised as long as the authorisation occurs by 5pm on a weekday.  If authorisation occurs after 5pm on a weekday then your order will be dispatched the following day. 


All delivery options will require a signature when receiving the goods, but this can be a representative and doesn’t have to be the named patient.  Delivery times may vary based on which delivery option you choose.  We offer completely free delivery on any order over £40 but we give you the option to pay for an enhanced delivery service such as next day guaranteed or weekend delivery.  These options incur a small fee as detailed below: